At IM-IN Hosting, we strive to provide exceptional service and support. Below is our comprehensive refund policy to ensure transparency and understanding regarding your purchase.
Customers are entitled to a full refund under the following conditions:
If a refund request is made after the 72-hour window, the request will be denied. In the case of a chargeback initiated by the customer, IM-IN Hosting will open a case regarding the transaction as it is in direct violation of our terms and conditions, as well as our refund policy.
All approved refunds may take between 7 to 14 days to appear back in the customer's account. Please note that refunds are processed exclusively by our payment processor, Stripe.
Refunds will only be issued back to the original payment method used at the time of purchase, whether it be a credit/debit card or cryptocurrency address.
If you would like to request a refund, please contact our support team by using our ticket system available on the billing (WHMCS) panel.
We appreciate your understanding and cooperation in adhering to our refund policy.